Contact Us

Call Us : +918777487784

E-Mail: Wecare@medhz.in

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you can assure customers that they will receive the exact product they see in the picture. At Medhz, we are committed to providing an accurate representation of our skincare products on our website. We understand the importance of transparency and strive to ensure that what you see is what you get. If there are any discrepancies or concerns, please don't hesitate to reach out to our customer support team for assistance

Where can I view my sales receipt?

To view your sales receipt, you can log in to your account on our website and navigate to the "Order History" or "My Account" section. Here, you should be able to find a record of your past orders, including links to view or download your sales receipts. If you encounter any difficulties or need further assistance, feel free to contact our customer support team, and they will be happy to help you retrieve your sales receipts.

How can I return an item?

Returning an item to Medhz is easy:

  1. Check Policy: Review our return policy on the website to ensure your item is eligible.

  2. Initiate Return: Log in to your account, find your order, and request a return.

  3. Reason: Select a reason for your return to help us improve.

  4. Authorization: Await approval and receive return instructions.

  5. Pack and Ship: Securely pack the item and follow provided shipping instructions.

  6. Track: Keep track of your return shipment.

  7. Processing: Once received, we'll inspect and process your return promptly

Will you restock items indicated as “out of stock?”

We strive to restock items as quickly as possible. However, availability may vary based on demand and production schedules. We recommend checking back regularly or signing up for notifications to stay informed about restocks. If you have specific inquiries about restocking timelines for particular items, feel free to reach out to our customer support team for assistance.

Where can I ship my order?
 

We offer shipping to a wide range of locations. During the checkout process on our website, you'll be prompted to enter your shipping address. Simply provide the desired destination for your order, and we'll ensure it's delivered to the specified location. If you encounter any issues or have specific questions about shipping to a particular area, please contact our customer support team for assistance

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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